Terms and Conditions
Last Updated: 29 April 2024
Booking Terms
Please note that while we strive to keep this website up to date, prices may be different from those stated on this website at the time of booking.
In some cases, we will require a deposit in order to book your service(s). This is non-refundable unless otherwise stated in these terms and conditions.
We reserve the right to refuse any Booking, for any reason.
General Terms
1. Consultations
For all new treatments or Product purchases we will conduct a consultation with you, during which you may be asked a number of questions. It is important to answer all these questions, as we may not be able to provide the requested Service(s) or Product(s) if our information is incomplete. All data collection is relevant to the requested service(s) or Product(s), and will be stored in accordance with the GDPR Directive and our Privacy Policy.
All information provided must be accurate to the best of your knowledge, so that we can advise, recommend or adjust the service to suit your specific requirements. Failure to provide correct information may result in unexpected outcomes, including but not limited to:
- Reactions – Allergic, product incompatibility etc.
- Service Failure – Results may not be as expected or product choices may not be suitable for your specific case.
- Personal Harm – Some services are not suitable for people with certain conditions, use or conducted during pregnancy or those with certain skin or hair types. Use of these Product(s) or service(s), in an applicable case, may cause personal harm.
All consultations must be completed with the Individual receiving the Service(s) or using the Product(s) supplied by us. In the case of a minor, a Parent or Legal Guardian must be present.
2. Age restricted Products or Services and Treatments for minors
Some products and services we offer carry a legal age restriction. These will be refused to anyone not meeting the minimum required age, and will be subject to our cancellations policy.
Appropriate identification, such as a passport, provisional/full driving license or other form of Photo ID card may be requested, and failure to present may result in us cancelling your treatment or refusing product sale and subject to our cancellations policy.
In all cases, when a person considered a minor under UK law is receiving product(s) or Treatment(s) from us, a Parent or Legal Guardian must be present throughout the sale or treatment.
3. Patch Testing
It is Legal requirement that Patch Testing be performed for any hair colouring service, brow and lash tinting and lash extensions. This test will involve a sample patch of product(s) being placed on your skin or hair in small quantities, in an inconspicuous place (such as behind the ear or on your wrist / arm) to check for reactions (such as redness, itching or swelling).
This test must be conducted at least 48 hours prior to service. Results are normally known within 24 hours of a Patch Test, but times for some products / services may vary.
Based on a Positive indication (implying a reaction has presented) from a patch test, the intended service(s) may not be possible and each case will be discussed individually with you, to discuss your options for alternative services or products.
Where you conduct such test(s) and report it’s results or cite a previous result, it is your sole responsibility to declare any indications from the test(s) to us. Failure to declare a reaction / indication from a test conducted by you can lead to serious harm, and we cannot be held responsible for any undesired results or injury and harm caused as a result of inaccurate test reporting. If unsure, please speak to us before performing your test(s).
4. Cancellation Policy
You have the right to cancel any service(s) or treatment(s) at any time, however, cancellation within a period of 24 hours prior to your appointment will incur a charge equal to 50% of the total service fee you were quoted.
Cancellations must be made either by phone or via text message to 07825 993 652, or in person.
If you cancel multiple appointments, we reserve the right to request a deposit payment from you when rebooking.
If the information provided by you during your consultation was not accurate, or your circumstances have changed since your consultation or a Patch Test, you must inform us immediately. If we have to cancel your treatment(s) within 24 hours of your appointment for reasons outside of our control, and relating to your failure to comply with these terms and conditions, you will still be liable for a cancellation fee equal to 50% of the total service fee you were quoted. and we may be unable to rebook your services.
We reserve the right to refuse any treatment(s), consultation(s) or appointment(s) for any reason.
Where we have to cancel your appointment due to force majeure or factors outside of our control and that have not arisen from your failure to comply with these terms and conditions, we will look to rebook your treatment(s). Refunds may be given in line with our refund policy and only if there is no viable alternative or it would be required by UK law to do so.
5. Returns and Refunds
In some cases, we will require a deposit in order to book your service(s). This is non-refundable unless otherwise stated in these terms and conditions.
If you have paid in advance of a service or product delivery, in part or in full, and that service is cancelled by you within the 24 hour cancellation period, then any monies paid will be transferred to your new appointment minus your cancellation fee. If you do not wish to make a new appointment, then we will organise a refund of the monies paid minus any deposit and cancellation fee.
If you have paid in advance of a service or product delivery, in part or in full, and that service is cancelled by you outside the 24 hour cancellation period, then any monies paid will be transferred to your new appointment including your cancellation fee. If you do not wish to make a new appointment, then we will organise a refund of any monies paid minus any deposit.
If you have paid in advance of a service or product delivery, in part or in full, and that service is cancelled by us at any time, up to and including within the 24 hour cancellation period, then we will book an alternative appointment with you and any monies paid will be transferred to your new appointment, including your deposit and cancellation fee. If a new appointment slot is not agreeable, then any monies paid will be refunded, including your deposit and cancellation fee.
When payment (in part or in full) is made using a gift voucher, we are unable to offer any monetary refund for the portion covered by the gift voucher. Gift vouchers cannot be accepted as part or full payment of a cancellation fee and an additional charge may be applied to collect the cancellation fee if required.
Refunds will not be provided for services already conducted unless such a refund is required by UK Law.
Products may be subject to returns exemption policies, for example when ordering customised products. If such products are ordered, the cancellation and refund policy will be provided prior to purchase.
6. Gift Vouchers
Gift vouchers have no monetary value and cannot be exchaned for money or reissued once purchased.
Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers should be declared as intended payment method on booking. Failure to do so may result in our inability to accept a gift voucher as full payment for goods or services.
Gift vouchers can be exchanged over multiple transactions or bookings, within 12 months of purchase. If the value of the goods or services in a transaction is below the value of the gift voucher, the remaining balance may be carried over to future transactions, providing those transactions are within 12 months of the original gift voucher purchase.
Remining balances of Gift vouchers will expire after 12 months of the original gift voucher purchase, and cannot be refunded or renewed.
7. Complaints
In the unlikely event that you are not satisfied with the Product(s) or service(s) we have provided, you have the right to complain. All complaints must be raised within 48 hours of the service being carried out or within 14 days of delivery of the Product(s). Complaints should be made in writing via Email to [email protected] or via text message to 07825 993 652.
The best possible care is taken to ensure that you are fully informed of the expected outcomes of any service(s) or product(s) provided by us, and as such no responsibility will be accepted by Jodes Hair and Beauty if results are different from that expected by you, providing that the service was conducted by us without error.
Every complaint reported to us will be assessed fairly.
Refunds will not be given as settlement for a complaint, but where the complaint is upheld we will offer to put right / change the product(s) or service(s) with similar alternatives.
Should you have a complaint, please speak to us before having any additional work / services conducted by another provider or attempting any corrections yourself. If you submit a complaint to us for services provided and the provided service quality can no longer be verified as it has been covered, replaced or changed, we will be unable to facilitate a fair assessment of your complaint and will not be held liable for any corrective or remedial works or costs including, but not limited to, Product costs, Salon / Freelance fees, booking fees, medical or related expenses, booking fees, delivery fees or consultation charges.
Please note that we may require photographic or documentation evidence to support any complaint made. We will request this, if required, when you submit your complaint to us.